Shipping & Delivery Policy

Prime Living provides delivery services for customers within the Czech Republic, across the European Union, and to Ukraine.

As our products are handmade furniture items, shipping and handling may require additional preparation time to ensure safe packaging and transportation.

1. Processing Time

Orders are generally processed within 3–5 business days after successful payment confirmation.

Processing times may vary depending on:

•   product availability,

•   order volume,

•   holidays,

•   logistics conditions,

•   operational circumstances beyond our control.

Customers will receive confirmation once the order has been prepared for shipment.

2. Delivery Regions

Prime Living currently delivers to:

•   Czech Republic,

•   countries within the European Union,

•   Ukraine.

Delivery availability may occasionally change depending on shipping restrictions, customs regulations, or logistics provider limitations. 

3. Shipping Costs

Czech Republic

•   Standard Delivery: 49 EUR

•   Free Delivery for orders above 2000 EUR

European Union and Ukraine

•   Standard Delivery: 89 EUR

•   Free Delivery for orders above 2000 EUR

Shipping costs are displayed during checkout before order confirmation.

4. Estimated Delivery Time

Estimated delivery times may vary depending on destination and logistics providers.

International deliveries may require additional transit time due to:

•   customs procedures,

•   regional carrier operations,

•   weather conditions,

•   transportation delays.

Prime Living is not responsible for delays caused by shipping carriers or circumstances beyond reasonable operational control. 

5. Order Tracking

Where tracking information is available, customers may receive shipment tracking details after the order has been dispatched.

Tracking availability may depend on the selected shipping provider and destination country.

6. Delivery Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Prime Living is not responsible for delivery issues caused by:

•   incorrect addresses,

•   incomplete customer information,

•   failed delivery attempts,

•   unclaimed shipments.

Additional shipping fees may apply if a package must be resent.

7. Customs and International Deliveries

For deliveries outside the European Union, including Ukraine, customs procedures or import regulations may apply depending on local laws.

Customers are responsible for complying with local import requirements where applicable. 

8. Handmade Product Packaging

Prime Living specializes in handmade furniture products that may require protective packaging due to their materials, structure, or handcrafted finishing details.

Packaging methods may vary depending on:

•   product size,

•   fragility,

•   destination,

•   transportation method.

We make reasonable efforts to ensure products are packaged securely for international transportation.

9. Damaged Deliveries

If a shipment arrives visibly damaged, customers should contact us as soon as possible after delivery.

Please provide:

•   order number,

•   photographs of the packaging,

•   photographs of the product,

•   description of the issue.

Reported cases are reviewed individually, and Prime Living may offer an exchange solution where appropriate.

10. Failed Deliveries

If a package cannot be delivered due to customer-related circumstances, including refusal of delivery or failure to receive the shipment, additional shipping costs may apply for re delivery. 

11. Contact

For shipping-related questions, please contact us:

Email: PrimeLivingcz@gmail.com
Phone Number: +420 723 825 659